Refund policy

This page covers Event Passes (tickets) to Online Events purchased through this website. The full Terms of Service govern.

Can't attend? Move your pass to another event

If you cannot attend an Event, your sole accommodation is an Event Pass move of your Ticket to another Event of equal or lesser value. To be eligible, you must notify MMF with prior notice, before the scheduled Event start time, via the Contact page linked at the bottom of every page. Requests made without prior notice, and failure to attend an Event, are not eligible for an Event Pass move and will not be refunded. If you move your Event Pass to an Event of lesser value, the difference in price will not be refunded or credited. Event Passes may not be moved to an Event of greater value. Event Pass moves are subject to availability and are limited to one (1) move per Ticket.

If you are unable to attend an Online Event for any reason, your sole accommodation is to move your Event Pass to another Event of equal or lesser value, as described in Section 6.6 (Refund Policy). To be eligible, you must notify MMF with prior notice, before the scheduled Online Event start time, via the Contact page linked at the bottom of every page. Requests made without prior notice, and failure to log in to or attend an Online Event, are not eligible for an Event Pass move and will not be refunded. If you move your Event Pass to an Event of lesser value, the difference in price will not be refunded or credited. Event Passes may not be moved to an Event of greater value.

All sales are final

ALL SALES ARE FINAL AND THERE ARE NO REFUNDS. Tickets are never refundable, and no exceptions will be made.

MMF is not responsible for lost or stolen Tickets.

Your connection and device

When viewing, attending, and/or participating in an Online Event, it is up to you to ensure that you have a strong and active Internet connection as well as a compatible device. MMF is not responsible for any technical difficulties, login issues, or interruptions you may experience while accessing the Online Event that arise from your device, software, browser, Internet connection, or other circumstances outside MMF’s control, and such issues do not entitle you to a refund, credit, or Event Pass move.

Technical failure on MMF's side

If a technical failure on MMF’s side prevents you from attending an Online Event, you may choose either a replacement seat at another Event of equal or lesser value or a credit for the amount you paid, for Event Passes purchased through the Website, as described in Section 5.7 (Cancellations and Rescheduling) and Section 6.6 (Refund Policy). Whether a failure occurred on MMF’s side will be determined by MMF in its reasonable discretion. If you purchased your Event Pass through an Event Partner or other third party, the availability of any remedy will be determined by your Event Partner Terms or other third-party agreement.

If MMF cancels an Event and does not reschedule it, or if a technical failure on MMF’s side prevents you from attending an Online Event (see Section 5.3(c)), you may choose either (i) a replacement seat at another Event of equal or lesser value, or (ii) a credit in the amount you paid for your Ticket, for Tickets purchased through the Website. To make your election, email [email protected] or use the Contact page linked at the bottom of every page within thirty (30) days of MMF’s cancellation notice; if you do not make an election within that period, MMF will issue a credit. Credits are non-transferable, may not be redeemed for cash, and must be used toward a purchase on the Website within twelve (12) months of issuance.

Rescheduled or cancelled events

While unlikely, either MMF or its Event Partners may be required to reschedule or cancel an Event due to unforeseen or emergency circumstances beyond their control. MMF will provide you email notice of any cancellation or rescheduling as soon as practicable after MMF receives information regarding the same. Refunds are not issued for cancelled or rescheduled Events.

If an Event is rescheduled, your Ticket will be honored for the rescheduled date, time, and/or location. If you are unable to attend the rescheduled Event, you may request an Event Pass move to another Event of equal or lesser value in accordance with Section 6.6(b), provided you notify MMF before the rescheduled Event start time.

MMF may reschedule or cancel an Online Event due to unforeseen or emergency circumstances beyond its control. MMF will provide you email notice of any cancellation or rescheduling as soon as practicable. Refunds are not issued for cancelled or rescheduled Online Events; your remedies are limited to those set out in Section 5.7 (Cancellations and Rescheduling) and Section 6.6 (Refund Policy).

No transfers or exchanges

Except for the Event Pass move described in Section 6.6(b) and the remedies for cancelled Events described in Section 5.7, Tickets cannot be transferred, sold, exchanged, or refunded once purchased.

No chargebacks

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to Tickets, goods or services you purchased. You agree that you will not dispute or otherwise seek a “chargeback” from your financial institution or credit-card issuer for any purchase of Tickets or other MMF goods and services by you. Should you do so, your Tickets, goods or services are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Website.

Passes bought elsewhere

This Section 6.6 applies only to Tickets purchased through the Website. If you purchased your Ticket through an Event Partner or other third party, refunds, exchanges, and all other remedies are governed exclusively by the applicable Event Partner Terms or third-party terms (see Section 6.7).

If you purchased your Ticket through an Event Partner or other third party, the availability of any remedy will be determined by your Event Partner Terms or other third-party agreement, and all requests must be made to that Event Partner or third party (see Section 6.7).

This summary is part of our full Terms of Service: https://meetmattfraser.com/terms